> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rad.security/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing Integrations

> Connect RAD Security with your ticketing systems for automated incident management.

Integrate RAD Security with your ticketing systems to automatically create, update, and track security incidents and alerts.

## Benefits

<CardGroup cols={2}>
  <Card title="Automated Ticket Creation" icon="ticket">
    Automatically create tickets when security incidents are detected
  </Card>

  <Card title="Bi-directional Sync" icon="arrows-rotate">
    Keep ticket status synchronized between RAD Security and your ticketing system
  </Card>

  <Card title="Context-Rich Alerts" icon="circle-info">
    Include detailed security context, remediation steps, and affected assets
  </Card>

  <Card title="Custom Workflows" icon="diagram-project">
    Configure custom ticket routing and assignment rules
  </Card>
</CardGroup>

## Supported Integrations

<AccordionGroup>
  <Accordion title="Jira Cloud" icon="jira">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/jira-cloud-setup)

    Integrate with Jira Cloud to create and manage security issues directly from RAD Security.

    **Key Features:**

    * Automatic issue creation
    * Custom field mapping
    * Status synchronization
    * Comment threading
  </Accordion>

  <Accordion title="Torq" icon="robot">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/torq-setup)

    Connect Torq's no-code security automation platform with RAD Security for streamlined threat response.

    **Key Features:**

    * No-code workflow automation
    * AI-driven threat detection
    * Alert fatigue reduction
    * SOC team optimization
  </Accordion>

  <Accordion title="ServiceNow (ITSM)" icon="server">
    **Status:** Beta

    [View Setup Guide →](/rad-security/integrations/ticketing/servicenow-itsm-setup)

    Integrate with ServiceNow IT Service Management for enterprise-grade incident tracking and ITSM workflows.

    **Key Features:**

    * Enterprise ITSM integration
    * Automated incident creation
    * ITIL-compliant workflows
    * Custom field mapping
  </Accordion>

  <Accordion title="BusinessMap" icon="diagram-project">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/businessmap-setup)

    Manage security work on your BusinessMap (Kanbanize) portfolio kanban boards.

    **Key Features:**

    * Card creation and updates from RAD Security
    * Board-scoped access via dedicated service user
    * RADBot context via the BusinessMap MCP server
  </Accordion>
</AccordionGroup>

## Getting Started

When setting up a ticketing integration, you'll typically need:

<Steps>
  <Step title="API Credentials">
    Obtain API keys or OAuth credentials from your ticketing system
  </Step>

  <Step title="Configure Connection">
    Add the integration in RAD Security's Data Sources section
  </Step>

  <Step title="Map Fields">
    Configure how RAD Security fields map to your ticket fields
  </Step>

  <Step title="Test Integration">
    Create a test ticket to verify the connection works properly
  </Step>
</Steps>

## Next Steps

<CardGroup cols={2}>
  <Card title="Data Sources" icon="database" href="/rad-security/integrations/data-sources">
    Connect with automation platforms and data sources for advanced workflows
  </Card>

  <Card title="Platform Overview" icon="chart-line" href="/rad-security/platform/workspace">
    Configure custom workflows and manage your security platform
  </Card>
</CardGroup>