> For the complete documentation index, see [llms.txt](https://docs.rad.security/llms.txt).
> Use it to discover all available pages before exploring further.

# Ticketing Integrations

Connect RAD Security with your ticketing systems for automated incident management.


Integrate RAD Security with your ticketing systems to automatically create, update, and track security incidents and alerts.

## Benefits

<Columns cols={2}>
  <div>
  **Automated Ticket Creation**
    Automatically create tickets when security incidents are detected
  </div>
  <div>
  **Bi-directional Sync**
    Keep ticket status synchronized between RAD Security and your ticketing system
  </div>
  <div>
  **Context-Rich Alerts**
    Include detailed security context, remediation steps, and affected assets
  </div>
  <div>
  **Custom Workflows**
    Configure custom ticket routing and assignment rules
  </div>
</Columns>

## Supported Integrations

<ExpandableGroup>
  <Expandable title="Jira Cloud" icon="jira">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/jira-cloud-setup)

    Integrate with Jira Cloud to create and manage security issues directly from RAD Security.

    **Key Features:**
    - Automatic issue creation
    - Custom field mapping
    - Status synchronization
    - Comment threading
  </Expandable>

  <Expandable title="Torq" icon="robot">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/torq-setup)

    Connect Torq's no-code security automation platform with RAD Security for streamlined threat response.

    **Key Features:**
    - No-code workflow automation
    - AI-driven threat detection
    - Alert fatigue reduction
    - SOC team optimization
  </Expandable>

  <Expandable title="ServiceNow (ITSM)" icon="server">
    **Status:** Beta

    [View Setup Guide →](/rad-security/integrations/ticketing/servicenow-itsm-setup)

    Integrate with ServiceNow IT Service Management for enterprise-grade incident tracking and ITSM workflows.

    **Key Features:**
    - Enterprise ITSM integration
    - Automated incident creation
    - ITIL-compliant workflows
    - Custom field mapping
  </Expandable>

  <Expandable title="BusinessMap" icon="diagram-project">
    **Status:** Available

    [View Setup Guide →](/rad-security/integrations/ticketing/businessmap-setup)

    Manage security work on your BusinessMap (Kanbanize) portfolio kanban boards.

    **Key Features:**
    - Card creation and updates from RAD Security
    - Board-scoped access via dedicated service user
    - RADBot context via the BusinessMap MCP server
  </Expandable>
</ExpandableGroup>

## Getting Started

When setting up a ticketing integration, you'll typically need:

<Steps>
  <Step title="API Credentials">
    Obtain API keys or OAuth credentials from your ticketing system
  </Step>

  <Step title="Configure Connection">
    Add the integration in RAD Security's Data Sources section
  </Step>

  <Step title="Map Fields">
    Configure how RAD Security fields map to your ticket fields
  </Step>

  <Step title="Test Integration">
    Create a test ticket to verify the connection works properly
  </Step>
</Steps>

## Next Steps

<Columns cols={2}>
  <Card title="Data Sources" icon="database" href="/rad-security/integrations/data-sources" >
    Connect with automation platforms and data sources for advanced workflows
  </Card>

  <Card title="Platform Overview" icon="chart-line" href="/rad-security/platform/workspace" >
    Configure custom workflows and manage your security platform
  </Card>
</Columns>